.Step into our world of creativity and joy!Customer Care Manager - Fragrance & Beauty- Join us and celebrate the beauty of human experience.
Create for happier, healthier lives, with love for nature.
Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.
There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
Dive into varied, flexible, and stimulating environments.
Meet empowered professionals to partner with, befriend, and stretch your skills alongside.
Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people.
Every essence of you enriches our world.
We are Givaudan.
Human by nature.
**Customer Care Manager, your future role?
**- You will manage the Customer Care area of our Fragrance & Beauty operations in Mexico and Central America, implementing Givaudan's Customer Care strategy and best practices in the market to ensure and exceed our customers' satisfaction in the most efficient and cost-effective way.
You will lead a team of accomplished and motivated Customer Care professionals.- You will report directly to the Supply Chain Manager and dotted line to the Americas Demand & Customer Care Director, and you will work on-site at our manufacturing mill located at Pedro Escobedo, Queretaro state.- Your main responsibilities will be:**Strategy design and execution**- Implement the Customer Care strategy aligned with the Operations roadmap.
**Subject matter expertise**- Lead the local Customer Care team.- Ensure implementation of global guidelines for sales order management including pricing.- Support Customer Care team for escalation of problem resolution, complaints, inquiries and prioritization issues together with the Customer Care Support Office and Control Tower.- Monitor performance and workload to maintain the work balance in the team.- Monitor customer service levels in close collaboration with supply chain, sales and other departments.- Collaborate with demand planning on information related to planning and inventory position.- Validate and ensure implementation of global and local customer contracts including consignment, inventory agreements, Free Trade Agreements while following global guidelines.- Manage the annual budget of the area.- Manage order process to exceed sales targets and financial goals.- Propose and lead processes and organization optimization for more efficiency and reduced cost.- Maintain audit documentation.- Monitor Customer Service main indicators both for the team and the individual level.- Oversee Visual Performance Management for Customer Care and ensure performance improvement.- Ensure Customer Forecast input for the Demand Planning tool.- Monitor the New Customer/product processes