Customer Care Operations Manager

Job Description - Customer Care Operations Manager (0092CG)Customer Care Operations Manager - 0092CGOverview:Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? Join our dynamic team as a Customer Care Operations Manager.Great people make Schneider Electric a great company.What do you get to do in this position?Provide coaching/mentoring to a group of engineers responsible for solving technical customer issues.Develop and maintain excellent working relationships across the organization.Identify constraints to achieve goals and collaborate to find and implement effective solutions.Conduct performance and development reviews.Develop a backup plan to ensure the continuity of operations and the work-life balance of the team.Qualifications:This job might be for you if you have:Bachelor's degree in an Engineering field.Proven leadership background, demonstrating expertise and ability to thrive in this role.Positive attitude, intellectual curiosity, and a passion for learning.Demonstrated negotiation skills to drive initiatives and achieve desired outcomes.Capability to manage parallel projects and prioritize tasks efficiently.Ability to speak, read, and write English fluently.Self-directed approach with an 'Agile' mindset.We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.#J-18808-Ljbffr