Customer Care Rep. (Maquila Experience)

Descripción y detalle de las actividades- Make sure the order went to a Vendor or Us.
Clear out the order queue- Follow order through to the delivery expectation date so it goes out in time- If customer wants to cancel or something else give to CSR Team so they can work it out and save the order.- Has tracking number been sent?- Fixing orders on NetSuite - 2-3 hrs (daily)- Shipment backlog reporting - 1hr (2x week)- Tickets - 40 - 1hr + (daily) This should go down- Shipment lists - 30-1hr (daily) PO shipments - 1 hr (whenever I get them usually 1-3x week)- Drop ship order creation and management - 20 mins (every other day)- Receiving stock / invoices - 20 minutes- Respond to customer messages that come in on any of the platforms listed above - Ecomm platforms- Pull list from the Tacna Portal of Returns & go thru & receive any new ones ( 20 - 30 mins depending on Volume of returns and information that is listed )- Go thru walmart/amazon & other Ecomm returns and update accordingly as they are receivedExperiência y requisitos- At least 3 years in Customer Service in a manufacturing company- CRM experience (plus Netsuite)- Advanced English- Analytical and problem-solving skills to diagnose problems and recommend effective solutions- Multitasking and organizational skills to work on multiple issues at one time- Time-management skills to respond to customers promptly- Teamwork skills to collaborate with coworkers in other departmentsBeneficios- Beneficios de acuerdo a la LFT**Número de vacantes** 1**Área** Atención a Clientes/Call Center/Telemarketing**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Tiempo completo- Lunes a viernes**Estudios** Preparatoria**Inglés **Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p. viajar** No