Job Profile: Customer Care Representative**Responsibilities**- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.- Thoroughly documents all contacts and conversations; follows up as required.- Works with other departments to complete customer requests as needed, and minimize escalations.- Gains proficiency in various administration and automated workflow systems.- Processes complex and varied service requests.- Represents Transamerica with professional pride to internal and external customers.- Consistently meets/exceeds set quality and productivity metrics.- Functions w/in a team based environment, and actively participates in achieving team goals.Meets/exceeds performance metrics as determined by department.**Qualifications**- High School diploma or equivalent.- Up to 1 year experience with call center or customer service experience/training.- Basic understanding of Microsoft office suite, specifically Word and Excel.**Preferred Qualifications**- Associates degree preferred.- General understanding of life and health insurance, retirement, annuity and investment products a plus.- Experience working within a computer mainframe a plus.**Behavioral & Leadership Competencies**- Ability to maintain confidentiality of customer and company information.- Ability to work independently and seek additional opportunities when able.- Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level- Good verbal and written communication skills**Job Types**: Full-time, Permanent**Salary**: $19,000.00 - $20,000.00 per monthAbility to commute/relocate:- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Customer Service: 1 year (preferred)**Language**:- English (preferred)