Customer Care Representative

Job functions:- Follow-up warranty cases, service/credit issues, and customer complaints.- Escalate cases with other teams to provide a final resolution to the customer.- Recommend potential products or services to the customers.- Identify and assess customers' needs to achieve satisfaction.- Keep records of customer interactions using a ticketing system.- Prepare reports to measure customer's voice or satisfaction.- Achieve monthly KPIs.**Requirements**:- High school diploma or equivalent; college degree preferred.- English proficiency: Advanced level (written and verbal)- Excellent communication skills (written and verbal)- Active listening and problem-solving skills- Ability to multi-task, prioritize, and manage time effectively.- Customer orientation and ability to adapt/respond to different types of personalities.- Team player- 100% on-site job. Open to changing the job location in a few months within Merida.- A solution oriented and customer centric mindset- Excellent customer service focus and passion for exceeding client expectations.- Detail-oriented and organized with a strong sense of accuracy.- Positive and professional attitude with a willingness to learn and grow.- Experience working with international clients, primarily from the USA.- Experience with CRM/Ticketing systems - preferred.**La vacante es en Merida, Yucatán.**Tipo de puesto: Tiempo completoSalario: $11,000.00 - $13,800.00 al mesHorario:- DiurnoPrestaciones:- Opción a contrato indefinido- Uniformes gratuitosIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial