.Welcome to TaxGoddess.Com, the most vibrant professional services firm on the planet! We're all about providing top-notch solutions to our clients and having a blast while doing it. Our Global team is in hot pursuit of the right Customer Care Representative with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don't let this opportunity pass you by! Learn more below!Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!We offer competitive pay in line with Mexican industry standards.Resumes in English only will be considered.We are looking for:Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.Responsibilities:Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.Note that each representative within our company typically has a maximum of 20-40 clients depending on client size and complexity.These clients, once assigned, do not change unless issues arise.You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team managing the request.This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns.There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.Manage and lead Zoom calls and meetings with clients. You are the "host" and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).Collaborate with team members to address client concerns and escalate complex issues to the appropriate department
