.Customer Care RepresentativeCustomer Care RepresentativeApply remote type: Not RemoteLocations: Monterrey, MexicoTime type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: January 31, 2025 (30+ days left to apply)Job requisition id: JR3613Are you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector?Hempel is looking for a committed Customer Service Representative to join our team! As part of a global leader in protective coatings, you will play a key role in delivering exceptional service to our customers, ensuring their needs are met with efficiency and professionalism.If you are passionate about customer care and looking for an opportunity to contribute to a dynamic, international organization, we would love to hear from you!In this role, you will have the opportunity to work from home twice a week after training is complete.Only applications submitted in English will be considered, as this role requires proficiency in English.Here's some of the other things you can look forward to:Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.Addressing customer complaints promptly and efficiently.End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing.End-to-end return order management.Outbound and inbound customer communication.Support and/or drive resolution of non-technical customer complaints.Support customer data management.Ensure the upholding of local and global compliance rules when handling orders.Aligned with the annual Customer Care KPIs established by the department manager.Internal customer care locally and globally.Collaborating with departments including Sales, Commercial Excellence, Finance, Technical Services, and Logistics.What do you need to be successful in this role:A successful Hempel Customer Service Representative works effectively in teams with a customer-focused, proactive, and resilient mindset. Demonstrates a strong eagerness to develop skills, follows instructions and standard procedures, and is committed to delivering quality results with a can-do attitude.Qualifications:Proficient in both written and spoken English is required for this role.Proven experience in a customer care role, or in a position where the skills are easily transferable to the responsibilities for this role.Bachelor's degree in a relevant field or equivalent experienceExperience in working with standard operating proceduresProficient with standard MS Office programsProficient in using ERP software (Microsoft preferred)Strong problem-solving and decision-making abilitiesMore about HempelAt Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect, and support for each other