Customer Care Representative

We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico office in Santigo de Queretaro, Queretaro.
In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
Your main responsibilities will include but will not be limited to:

- Reviewing and correcting data of incorrectly processed transactions;
- Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
- We will require you to have a minimum education of completed high school or college.
We will also look for:

- Good knowledge of MS Office and Internet Explorer;
- At least one year´s work experience in customer services or a call center position;
- An additional language;
- Strong customer orientation skills;
- Excellent communications skills (both oral and written);
- Attention to detail;
- Good teamworking approach; and
- Ability to work flexible schedules.
Benefits: Our package includes Competitive monthly salary $17,500 gross for a medium level of English.
5% food vouchers.
30 days bonus.
15 days of initial vacation.
life insurance.
Free access to our Gym.
Dynamic and collaborative work environment.
Cutting-edge tools and technology to make work easier.
Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer.
We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.