Customer Care Representative Mexico Posted On 05/22/2024 Be The First To Apply

We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico Office in Juriquilla, Queretaro. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesYour main responsibilities will include but will not be limited to:Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints; Reviewing and correcting data of incorrectly processed transactions; Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email to resolve customer complaints; Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.QualificationsWe will require you to have a minimum education of completed high school or college. We will also look for:Good knowledge of MS Office and Internet Explorer; At least one year's work experience in customer services or a call center position; An additional language; Excellent communication skills (both oral and written); Good teamwork approach; Ability to workflexible schedules.Job InfoJob Identification: 8320Posting Date: 05/22/2024, 04:47 PMJob Schedule: Full timeNumber of Hours per Week: 45Working Schedule: Flexible schedule is a must including weekends.#J-18808-Ljbffr