Customer Care Representative Mexico Posted On 07/03/2024 Be The First To Apply

We are looking for an enthusiastic Customer Services Representative to join our friendly team at Mexico Office in Juriquilla, Queretaro.
In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
ResponsibilitiesAssisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;Reviewing and correcting data of incorrectly processed transactions;Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.QualificationsMinimum education of completed high school or college.Good knowledge of MS Office and Internet Explorer;At least one year's work experience in customer services or a call center position;An additional language;Excellent communications skills (both oral and written);Good teamworking approach;Ability to work flexible schedules.

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