Customer Care Representative (Tier 2)

_This is a _**Remote**_ _position._**Job Title: Customer Service Agent****Responsibilities**:- Engage with Customers, tailoring interactions for an exceptional experience.- Addresscustomer needs.- Provide accurate information and resolve issues.- Handle feedback and complaints professionally, striving for Customer satisfaction.- Stay updated on regulations and policies.**Qualifications**:- High school diploma (Bachelor's degree preferred).- Previous customer service experience, healthcare industry experience a plus.- Excellent interpersonal skills, problem-solving abilities, and empathy.- Proficiency in customer service software and EHR systems.- Commitment to patient confidentiality and data security.**Benefits**:- Competitive compensation and benefits.- Opportunities for professional growth.- Join a supportive team dedicated to improving the patient experience.**Requirements**:- Equipment needs to hava : 16 GB ram memory, 25+mbps upload speed, have a headset and webcam- Have a dedicated space for work- Proven experience in a customer service role.- Advanced English and excellent verbal and written communication skills.- Strong interpersonal skills and ability to work well with diverse customers.- Patience, empathy, and the ability to remain calm and professional in challenging situations.- Ability to multitask and prioritize tasks effectively.- Commitment to providing outstanding customer service and resolving issues promptly.Tipo de puesto: Tiempo completoSueldo: $16,000.00 - $20,000.00 al mesBeneficios:- Vales de despensaPago complementario:- Bono de productividadTipo de jornada:- DiurnoIdioma:- Inglés Avanzado (Obligatorio)Lugar de trabajo: Empleo presencial