Customer Care Specialist Ii

.We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.Job SummaryYou will support orders from all channels by providing exemplary internal processing and backlog management support. Responsibilities may be, but are not limited to: manual processing, simple to medium customer pull-in requests, backlog management, and potential intake of internal order inquiries. You will take ownership of resolution of all tasks, regardless of domain. You will continually seek opportunities to strengthen internal relationships by ensuring requirements and expectations are exceeded. You are here to serve internal customers. Your success opens capacity within CX, Sales, and Product groups