Customer Care Supervisor

Support team to help direct work flow and answer process questions.- Learn about the organization's products or services and keeping up to date with changes.- Verify compliance with goals and objectives established in the strategic planning of the organization and service delivery contracts- Establish ways to evaluate the strategies implemented and the services offered.- Promote favorable relationships with customers so as to increase the satisfaction offered by allowing new businesses and / or new clients.- Availability to work on different products and programs, as needed.- Analyze the information of the personnel in charge for the decision making.- Make regular reports of the results of your area's work to clients and customer care manager.- Conduct evaluations of the personnel in your area to implement development plans.**Skills**:- Leadership- Issue Solving- Clear orientation to the achievement and vision of the business with strength in planning.- Team management- Self-confidence and security in their professional practices.- Teamwork- Working under pressure.- Innovation in strategies of markets.