Customer Care Supervisor

Overview:It is the responsibility of the Customer Service Supervisor to coordinate and guarantee 100% of the customer's requirements in the following areas: inventories, reception, shipments, conditioning, campaigns, transit monitoring, unloading of imports, updating of systems; and also coordinate planning with the internal team to meet the client's objectives.ResponsibilitiesGuarantee that the Reporting generated from the daily operation is provided in a truthful, complete and timely manner, thus controlling Inventory 100%.Provide timely follow-up to specific customer requirements.Identify areas of opportunity in the Customer Service Process.Follow-up and Conclusion of Corrective Actions concerning the Customer Service area.Train Customer Service Personnel.Monitor KPIs and statistical results of RECEIPT and SHIPMENTS.Periodically validate that updates to the Systems.General Planning:Plan receipt and shipments for Plant and Ports.Project receipt plant by market.Maintain constant communication about special requests.Project processes to the units.Ensure shipment results and receipts according to forecast.Plan internal physical and fiscal inventories.Attend conferences.Make decisions about the department.QualificationsEducation: Bachelor's degree in Computer Science, Commerce or Logistics.Knowledge: Customer service, planning and communication.Experience: 2 Years of experience in the automotive industry.Required Language: [Specify required language]Availability to travel: [Specify availability]#J-18808-Ljbffr