Customer Care Supervisor

Overview:
It is the responsibility of the Customer Service Supervisor to coordinate and guarantee 100% of the customer's requirements in the following areas: inventories, reception, shipments, conditioning, campaigns, transit monitoring, unloading of imports, updating of systems; and also coordinate planning with the internal team to meet the client's objectives.

**Job Description**:
**Function**:

- Guarantee that the Reporting generated from the daily operation is provided in a truthful, complete and timely manner, thus controlling Inventory 100%.
- Provide timely follow-up to specific customer requirements.
- Identify areas of opportunity in the Customer Service Process.
- Follow-up and Conclusion of Corrective Actions concerning the Customer Service area.
- Train Customer Service Personnel.
- Monitoring of KPIs and statistical results of RECEIPT and SHIPMENTS.
- Periodically validate that updates to the Systems
- General Planning:

- Planning of receipt, shipments Plant and Ports.
- Projected receipt plant by market.
- Constant communication about special requests.
- Projection for processes to the units.
- Shipment results and receipts according to forecast.
- Planning Internal physical and fiscal inventories.
- Attend conferences.
- Decision-making about the department.

Job Requirements:

- **
Education**: Bachelor's degree in Computer Science, Commerce or Logistics.
- **Knowledge**: Customer service, planning and communication.
- ** Experience**: 2 Years of experience in the automotive industry.
- ** Required Language**:

- ** Availability to travel**:
Pay Type : Salary