Customer Care Supervisor Ii

Overview:
Coordinate logistics processes, priorities and vehicle inventory status with operations and carriers, maintain communication and customer service, based on the processes established in:
Ø ISO 9001:2015 (Quality Management Systems)

**Job Description**:

- Ensure customer satisfaction and treatment
- Inform customer requirements to the entire organization through operational plans and programs.
- Coordinate activities related to the fulfillment of Client requirements
- Keep the Client informed about the status of their requirements.
- Review Customers' systems on a daily basis to ensure shipment needs and process requirements are met.
- Analyze customer demand and operational availability.
- Preparation of shipment and receipt programs.
- Shipment Logistics Planning.
- Follow-up to the vehicle billing system.
- Inventory Generation

Ø Shipment logistics planning

Ø Strategic decision-making in the planning of shipments and receipt of vehicles.

Ø Communicates customer demand and requirements

Ø Direct relationship with the customer

Ø Supervise and provide support to operational areas.

Ø Maintenance of the billing system and the ERP/SAP/ASN system.

Ø Negotiation with clients.

Job Requirements:

- Education: Bachelor's degree in Logistics / International Business, Industrial Engineering, Business Management or similar.
- Experience: Minimum 3 years in a similar position within the industry (Manufacturing, Automotive and/or Logistics).
- Knowledge: Inventory control, database, computer science, quantitative methods, management of WITS, NISS, NSEV, MS Excel systems, working knowledge of MS Windows, Word, presentations, with special attention to keeping Outlook files organized.
- Required Language: Intermediate-Advanced English
- Availability to travel: Occasional

Pay Type : Salary