Requisition ID 49211
Position Type FT Permanent
Recruiter
Posting Type DNI
Kerry Global Business Services (GBS) is an integral enabler of Kerry's vision to be our Customer's most valued partner, creating a world of sustainable nutrition.
There are five key elements of our success:
- We are a key enabler for Kerry's vision - we enable the business, by making it easier for everyone to deliver, to allow a focus on commercial excellence.
- We purposefully manage and develop talent - we attract and nurture talent to deliver innovative, digital business solutions and services.
- We are anchored in our operating model - through our scalable platform, we support Kerry's strategic growth objectives.
- We win together as true partners - we unlock value by providing best in class solutions and services across all of Kerry.
**About Kerry**:
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
**About the role**:
Responsible for operational customer service management, supporting delivery of a world class customer experience for our customers.
This individual will be required to demonstrate customer service abilities and interpersonal skills. They will proactively manage internal and external customer requirements to enhance the consumer's experience.
**What would you do?**:
- Maintain professional, timely and effective communication with all parties.
- Maintain up-to-date knowledge of consumers business, relevant products, the market, internal contacts, and suppliers.
- Maintain SOPs are needed.
- Develop strong relationships with cross functional teams to ensure high level of support to consumers.
- Exhibit strong problem solving and independent decision-making abilities.
- Demonstrate ability and willingness to take on additional responsibilities.
- Remain fully flexible to meet business requirements and demands.
**What will you need to be successful?**:
- Bachelor's Degree
- Previous experience in a customer focused environment, preferably with customer care experience.
- Continuous Excellence/ Continuous Improvement experience preferable.
- Advanced English (is a must)
- Microsoft Office
- SAP and Salesforce experience preferable
