Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
**Key Responsibilities**:
- Assist/coordinate leadership team with ongoing projects as needed & identifies opportunity areas and makes recommendation to the leadership team.
- Assist with phone or quality coaching as well as new hire training.
- Provides training/mentoring to team members and guide reps on specific steps of the research process of a case or issue.
- May act as a liaison to other departments where follow-up will be required to meet customer needs.
- Must have the ability to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests.
- Universally trained on all carrier products, policies and procedures.
- Resolves complex issues using judgement, decision making, de-escalation & problem solving.
- Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner.
**Education**:
- High School Diploma or GED (preferred)
**Experience**:
- 0-2 years experience (preferred)
**Supervisory Responsibilities**:
- This job does not have supervisory duties.
**Functional Skills**:
- Strong oral and written communication skills
- Identifies and resolves problems/issues as they are presented
- Proficient in Microsoft office word and excel
- Internet proficiency
- Must be able to work in fast paced environment, be a quick learner and possess the ability to multi-task
- Must possess advanced problem-solving skills
- Ability to serve as a role model, mentor and coach new employees
**Compensation**
Compensation offered for this role is $0 - 1,200,000 per day and is based on experience and qualifications.
At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands. Greater Together.®**
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
**Benefits