.**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking. Make It Possible.**You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.**How you will contribute**You will:- Be the single point of contact for your customer portfolio- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales**What you will bring**A desire to drive your future and accelerate your career and the following experience and knowledge:- Experience in CS&L and with customers- Experience in fast-moving consumer goods or consumer packaged goods company- Strong analytical and problem solving skills- SAP knowledge and expertise in MS Office- Customer orientation, strong influencing and communication skills- Strong focus on delivering productivities, service and KPIs- Team player, accountable, proactive thinking, flexibility**Más sobre está posición**:- Análisis de información e indicadores de logística (días de inventarios, nível de servicio)- Seguimiento a órdenes de compra y entregas- Visibilidad de volumen de compra- Ejecución de artículos de temporada- Negociación activa con clientes**Experiência**- Min 1 año como Customer Collaboration Analyst**Carrera**- Ingeniería industrial o afín**Herramientas**- Excel intermedio (Indispensable)- SAP (Deseable)- Paquetería Office**Habillidades**:- Proactivo- Sentido de urgencia- Negociación**Ingles**: básico**No Relocation support available**:**Business Unit Summary**:**Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as **_Trident _**, **_Oreo _**, **_Philadelphia _**, and local jewels like **_Clorets _**and **_Bubbaloo _**. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume
