.**Job ID**: 176344**Required Travel** :Minimal**Managerial - No****Location**: :MEXICO- GUADALAJARA (Amdocs Site)**Who are we?**:**In one sentence**:We are looking to expand our reach, and engage with additional customer tiers by building a scaled CS discipline. We are looking for motivated and curious Customer Success Managers to help build out our Scaled Customer Success motion. You will have a unique opportunity to be a founding member of this team, helping shape how we impact customers at scale. The goal of Scaled CS is to execute critical customer engagements in order to efficiently demonstrate ROI to the customer base.Scaled CSMs will run targeted engagements to help groups of customers derive maximum value from their investments, leading to project success, retention, and renewal. Scaled CSMs will run targeted success programs, and the ideal CSM will enjoy building processes and playbooks, then executing them with customers. This role involves working closely with internal account teams to engage in product, payments, and technical conversations at multiple levels of our customer's organization. You will love this job if you are a natural relationship and business builder, with a keen sense of detail and passion for optimization and efficiencies**What will your job look like?**:- Help scope, build, and deliver ongoing product adoption, paymentsperformance, and user advocacy engagements to a book of customers.Liaise with sales and product teams to understand key drivers ofhealth and opportunities to improve optimization and engagement- Manage a scaled portfolio of customers to drive overall account health viatargeted engagements with regards to product usage, paymentsperformance, optimization, education, adoption, and customersatisfaction- In coordination with an account team, support expansion of yourportfolio-identifying & surfacing opportunities to ensure customersare successful- Evangelize customer success stories and customer successsystems and processes- Serve as a trusted payments and product advisor to the customer,providing education on the use and benefits of our products andinsights on our industryAdvocate for the customer to internal stakeholders. Share customerfeedback and insights to Product Management, Engineering, Support,**All you need is..