The Customer Excellence Supervisor will Analyze customer requirements, Process mapping, Data Analysis, Opportunity areas identification, Design and develop action plans.**Key Responsibilities**:Analyze customer requirements, Process mapping, Data Analysis, Opportunity areas identification, Design, develop action plans.Ensures a better understanding of customer needs (VOC)Identify the opportunities to reach the best customer experience.Accountable for driving development and implementation of strategy for customer experience.Involved in projects of Continuous Improvement to assure the best CX for our customers.Drive customer experience culture in NiHUBInvolved in the development of CX TrainingsImplementing closed loop programs customer feedback.Identify improvements in workflows, processes, and data.Help our customers rapidly & accurately resolve any issues they may have when using our service.Assure success and achieve CX KPIs in NiHUB**Education/Certifications**:Bachelor's degree in Industrial Engineering, Administration or related field.**Previous Work Experience**:3+ years of Customer Experience / Customer Excellence /Customer Success / Customer Centricity.**Other Knowledge, Skills, and Abilities**:Experienced leader with excellent people skills.Strong customer selling and service experience orientation.Ambassador of Customer FocusCredibility and confidence to discuss high priority issues with Senior LT members.Outstanding Project Management skills.Business Acumen.**Language**: English Fluent Advanced English (USA clients)**Computer Skills**: Advanced knowledge in MS Office (Excel, Power Point, Word, Visio, etc.).**Competencies**:Negotiation capabilitiesThe ability to work both as a team and independently.Ability to work with all levels of management, build partnerships and influence decision makers.Highly organized and able to adapt quickly to changing priorities.Ability to collaborate and function as a member of a team- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.Mexico City Mexico
