.Customer Experience AdvisorApply remote type Hybrid locations Mexico City, Mexico time type Full time posted on Posted 12 Days Ago time left to apply End Date: December 31, 2024 (20 days left to apply) job requisition id R24-6660Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!Job DescriptionCustomer Experience AdvisorLocation: Mexico CityModality: HybridYou will report to: Supervisor Customer Care, Credits and returns, AmericasAs a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in an environment where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.What you will do:Primary responsibility will support customer orders for credits and returns through email, SAP or phones.You will facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and managing accounts receivable discrepancies.Identify trends through analysis and escalating to the proper channel.Collaborate with Specialists and Business Process Owners to identify best practices.Who we are looking for:You have computer skills and can quickly navigate multiple business systems to process requests within specified SLAs.Minimum Qualifications:Bachelor's Degree in Administration or Industrial EngineeringFluent in English and Spanish; Portuguese is desired, but not requiredDesirable:SAP Experience3+ years of experience evaluating systems for positive end-to-end customer experience abilitiesExperience assisting customers through chat and email supportExperience working with distributorsAt Rockwell Automation we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway