Customer Experience Advocate

LocationAguascalientes, MexicoJob TypeFull TimeSkillsVoiceExcelChatCategoriesOutboundSalesCustomer SupportInboundEmailChatResponsibilitiesCustomer Experience Advocates need to manage customer inquiries and complaints.
Frontline support tasks will include processing orders and modifications, and escalating complaints across several communication channels.A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints.
They're the front line of support for clients and customers, helping to ensure that customers are satisfied with products, services, and features.QualificationsHigh school diploma or equivalentAll levels of relevant experience from a related industry of the account we are hiring for, or at least a Subject Matter ExpertProficient in relevant computer applicationsKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle any stressful situation appropriately#J-18808-Ljbffr