Customer Experience Advocate

Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.QualificationsHigh school diploma or equivalentAll levels of relevant experience from a related industry of the account we are hiring for or at least a Subject Matter ExpertProficient in relevant computer applicationsKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle any stressful situation appropriately#J-18808-Ljbffr