Customer Experience Advocate

LocationMexico, undefinedJob TypeFull TimeSkills:VoiceExcelChatCategories:OutboundSalesCustomer SupportInboundEmailChatResponsibilitiesManage customer inquiries and complaints. Frontline support tasks will include processing orders and modifications, and escalating complaints across several communication channels.Support customers by providing helpful information, answering questions, and responding to complaints. Act as the front line of support for clients and customers to ensure satisfaction with products, services, and features.QualificationsHigh school diploma or equivalentAll levels of relevant experience from a related industry or at least a Subject Matter ExpertProficient in relevant computer applicationsKnowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situations appropriately#J-18808-Ljbffr