We are looking for talented individuals to join our team of professional Travel Consultants. You will be accountable for organizing travel from beginning to end for leisure/corporate clients, performing all ticketing duties, providing recommendations and travel advice, and maintaining an exceptionally high level of service to all customers.This position will be fully remote and open to candidates located within the following countries: United States of America, Mexico, Australia and United Kingdom.Responsibilities:Provide travel expertise with excellent customer serviceResponsible for timely and accurate ticketing and invoicingInterpret and enforce various client travel policies when making reservationsKeep traveler profiles updated and document any requests in the PNRResolve any client service issues with patience, empathy, and urgencyAbility to work on multiple programs simultaneously with minimal errorsRequirements:1+ years experience in the travel industry (preferred)Customer Centricity: makes things easy for the customer, is helpful and adds value, personalizes the experience, balances efficiency appropriately, exudes competence, maintains accuracy, treats customers professionally, sets expectations and follows through, is accessible to customers, listens to and assesses needsConsultative: offers useful advice to proactively assist a customer, provides optionsCoachable: receives feedback from the perspective that we can always get better, has a mentality toward continuous improvement, maintains a growth mindsetEmbraces Change: comfortable with change, keeps an open mind to new things, flexible, adaptable, resilientPositive Attitude: stays calm and composed under pressure, lifts others, remains positive with customers and coworkersProblem Solver: is resourceful and uses initiative to independently find solutions, looks for ways to overcome obstacles and get things doneCommunicates Effectively: excellent oral and written communication skills; takes a professional approach; willing to speak up andshare viewsTime Management: detail oriented with strong organizational skills, prioritizes effectivelySchedule:Flexible ScheduleWeek/Weekend AvailabilityExperience:Travel Industry: 1 year (Preferred)Work Location:Remote#J-18808-Ljbffr
