.Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope in 4PL, in compliance with relevant company procedures and agreements with customer.Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We OfferAs a company, we offer a truly global environment where you will be surrounded by great talent and for the right profile, have the opportunity to thrive and learn both as a person and as a professional.Key ResponsibilitiesAs a Customer Service Consultant – 4PL you will be pivotal in delivering best-in-class customer service by identifying and resolving issues proactively. You will own and manage the end-to-end customer experience, ensuring compliance with company procedures and agreements while facilitating timely resolutions.Deliver a best-in-class Customer Service experience.Act as the first point of contact for customer needs.Focal contact point between origins/destinations.Execution of the day-to-day order management and local activities.Destination milestones monitoring & Document management.Follow up on: Origin's performance, Data quality reports, escalations, and carrier issues.Exception Management & Resolutions.Handling issues.Lead root cause analysis.Respond to all enquiries in a timely and accurate manner.Ensure smooth execution for export shipments by working closely with the customers and 3PL as well as internal/external stakeholders.Ensure all activities are conducted in compliance with customer SOP.Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.Take ownership of customer issues and solve them in an urgent and responsible manner.Be fully responsible for customer satisfaction.Coordinate shipment operations with stakeholders in time to meet customer expectations.Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.Focus on high-quality data to set a high standard for all assignments managed.Proactively identify challenges within the clients' supply chain process and suggest solutions to optimize the process.Proactively follow up and keep customers informed of any issues or changes to their shipment.KPI Achievement.Identify and execute upselling opportunities.Who we are looking forUniversity Degree (Bachelor's degree or equivalent desired).+3 years of experience in similar positions having served customers in a Logistics/Transport company.Positive attitude, team player and proactive.Advanced English - Capable of having business conversations and performing presentations.Intermediate/Advanced Excel (graphics, dynamic tables, formulas).Advanced presentation skills