.Join the wave of growth at Maersk!
We're not just a company, we're a movement.
With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics.
And we need talented individuals like you to make it happen!A year of growth, and we're just getting started!
Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level.
As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth.
If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination.
Embark on a journey with us—where your passion will navigate the future of global commerce.As a Customer Experience Consultant, you will be part of a dynamic team responsible for handling day-to-day customer interactions.
Your primary responsibilities will focus on efficiently providing services to customers once they are onboarded in the Maersk environment.Key Responsibilities:Handling inquiries: Promptly and effectively address customer inquiries through various channels.Issue resolution: Resolve customer issues and complaints according to established procedures, seeking quick and satisfactory solutions.Reporting: Download and elaborate reports out of our website.Requirements:Experience: 1 year of experience in customer service or customer experience.Education: Studies in international commerce or international relations (desired).Language: Intermediate English level.MS Office: Intermediate.Skills:Customer orientation: Strong focus on customer satisfaction and problem resolution.Effective communication: Excellent verbal and written communication skills to interact with customers clearly and concisely.Proactive: Ability to go beyond assigned tasks and plan ahead.Attention to detail: Meticulous in task execution and information management.Adaptability: Willingness to work in a dynamic and changing environment.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process