Customer Experience Data Analyst (Hybrid, Mexico City Office)

Detalles de la oferta

.With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. OpenTable is looking for a hands-on Data Analyst who is technically savvy and can work well with all levels of people. Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data-driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty. In this role, you will: Serve as the main contact for the Support organization for any data-related inquiries, providing timely, actionable insights to drive decision-making and improve customer service outcomes. Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex data sets into understandable and actionable strategies. Work cross-functionally with the data analytics team, ensuring a cohesive approach to data collection, analysis, and reporting that meets the diverse needs of stakeholders throughout the organization. Develop and maintain comprehensive dashboards and reports integrating data across platforms, providing a 360-degree view of customer experiences and support interactions. Spearhead projects to forecast customer behaviors and trends, leveraging predictive analytics to inform proactive support strategies and enhance customer satisfaction. Other duties as required. About You: Passionate about using data to drive improvements in customer experience. Skilled in analyzing complex datasets with tools like Salesforce, Zendesk, Snowflake, Superset, and Level AI. Excellent at communicating complex data insights in a clear, actionable manner. A collaborative teammate who excels at working across departments. Constantly seeking new ways to leverage data for better decision-making. Adaptable, thriving in fast-paced environments and quickly responding to changing needs. Please apply if: 2-3 years of experience in data analysis, market research, or a related field. Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience. Proficiency in utilizing BI tools like Snowflake and Preset for data analysis. Proficient in SQL, Salesforce, Excel and G-Suite (Slides, Sheets, Docs). Experience translating data into actionable insights


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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