People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the roleOur Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're highly technical and detail-oriented, and we love to get down into the nitty-gritty of our in-app processes to make the best possible features.
We're looking for a Customer Experience Manager for our expansion plan in Mexico to help build and scale Revolut Business by creating a best-in-class customer experience.
As a Customer Success Manager, you'll take a creative, customer-centric approach to providing the foundational services and solutions implemented by the Revolut global customer support team.
Up for the challenge? Let's get in touch
What you'll be doingCoordinating with product teams to provide visibility over customer (dis)/satisfaction of assigned featuresCreating, updating, maintaining, and improving the central knowledge baseWorking together with Research, Quality, and Complaints teams to understand root cause behind poor customer chat experiences and take the necessary steps to remediate these detractorsWorking together with training teams to update materials and schedule sessions when requiredConsulting with Product Owners to map out any upcoming changes that'll affect the quality of service provided to customers on chat supportWhat you'll needFluency in English (C1 level or higher)3+ years of experience working in customer supportExperience managing customer facing teams in a fast-paced start up or retail broker-dealerA deep understanding of quality program design, implementation, delivery methods, and processesThe ability to make a good business case and convince people to help you executeExperience working with cross-functional teams across multiple time zonesTo be curious by nature and interested in making an impactThe ability to break complex problems into smaller ones and to enjoy working with data to facilitate your work using tools such as Excel or Google SheetsImpressive problem-solving skillsNice to haveExperience in financial services or bankingBuilding a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want
Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOWWe love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream TeamWe select, coach, and retain the top talent only and give them all the support to achieve greatness
Never SettleRevolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think DeeperLogic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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