Customer Experience Representative

**Job Description: Customer Experience RepresentativeSummary****100% Remoto**Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases.**Essential Responsibilities**- Process and confirm customer purchase orders.- Enter new customers and contacts into ERP and CRM systems.- Manage customer complaints and close cases per procedures.- Proactively communicate order and complaint status to customers.**Qualifications**- Passion for customer experience excellence.- Ability to work under pressure.- Attention to detail and technical aptitude.- Excellent communication and organizational skills.**Education and Experience**- College degree required.- Over 2 years of customer service experience.- Basic knowledge of electrical power.- Advanced English proficiency.Tipo de puesto: Tiempo completoSueldo: $20,000.00 - $28,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Vales de despensaTipos de compensaciones:- Bono de asistenciaPregunta(s) de postulación:- Sistemas ERP y CRM que manejasEscolaridad:- Licenciatura terminada (Deseable)Experiência:- Customer Service: 2 años (Deseable)- empresas de manufactura: 1 año (Deseable)Idioma:- Ingles Avanzado (Obligatorio)Lugar de trabajo: Empleo presencial