A. Job SummaryA specialist in charge of enhancing our customer service and customer experience by planning and managing different experience solutions that allows our clients have a successful journey in our diverse products and services, always considering a Brand identity and supported by data.B. Job ResponsibilitiesPlanning different customer approach journeysSupport and collaborate with different business departments to perceive issues, analyze problems, suggest resolutions, and push forward the implementation of projects and constant building for optimizations.Evaluates performance of the different customer journeys, always thinking in business goals (KBAs, KPIs, Sales & ROI).Identify new journeys or improvements in current ones, being aware of the risks and opportunities that can be identified for the short and mid-term.Plan, execute, and measure experiments (A/B and multi-variant) and conversion tests.Internal negotiations with different areas to support development and implementation of tools and customer journeys.Managing creative/IT agencies for all digital related matters.Close relation with IS and technical teams to develop and maintain digital platforms.1. Job Knowledge and Skills:BS/MS degree in marketing or a related fieldSolid knowledge of website analytics tools (Google Analytics, Omniture)Strong analytical skills and data-driven thinkingUp-to-date with the latest trends and best practices in digital marketingSolid knowledge on customer journeys.2. Years of Experience:+3 years of hands-on CX/UX/UI experience+3 years of data analytics experience3. Education:BS/MS degree in marketing or a related field4. Specific Course/Certifications:Proven working experience in Customer Experience (CX)Demonstrable experience leading and managing UX/UIExperience with A/B and multivariate experiments around UX/UIExperience in setting up and optimizing UX/UI#J-18808-Ljbffr