Customer Experience Specialist - Bilingual

**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.**Join us!****Primary Responsabilities**- Respond promptly and accurately to all inquiries, ensuring records are updated accordingly.- Collaborate with other departments to resolve complex issues, such as installation delays or product defects.- Proactively reach out to clients to gather feedback and improve their overall experience.- Prepare reports on customer interactions, satisfaction metrics, and recurring issues.- Develop and maintain a thorough understanding of our products and services to offer expert assistance.- Foster strong, positive relationships with customers.**Qualifications**:- 2+ experience in a customer service or customer experience role.- Professional English domain (C1+)- Excellent communication skills, both written and verbal.- Strong problem-solving and decision-making abilities.- Empathy and a customer-centric mindset.- Ability to work in a fast-paced environment.- Familiarity with customer relationship management (CRM) tools is a plus.- Time Management**Benefits**:- Christmas Bonus- Vacations- Mayor Medical Insurance- USA Federal Holidays- Grocery Vouchers**Workplace**:- On-site position- Enrique Gomez Carrillo #5612, Vallarta UniversidadTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $12,500.00 - $14,000.00 al mesLugar de trabajo: Empleo presencial