**Who We Are at Electrik Pros**Electrik Pros is the first full stack marketplace for the electrical services industry. We believe that customers, technicians, and master electricians all deserve a better way to connect, so we built one.Our mission is to provide personalized, technology-empowered electrical services for residential and commercial clients of all sizes. Whether you're re-wiring an outlet or working on new construction - we have the most experienced and knowledgeable technicians for the job. We're looking to rapidly grow our team with values-driven, diverse, caring professionals to help us.**About The Role**Customer Experience Specialists are responsible for owning the complete relationship with our clients - from the first phone call to successful service completion. Providing clients an empathetic space, collecting all necessary information appropriately triage each job, providing accurate estimates, and ensuring a seamless service experience.**What You'll Do**- Create an exceptional experience for all incoming clients seeking services.- Help maintain an industry-best level of customer experience- Manage and support the complete client experience, from first phone call to successful service completion- Work closely with all internal teams - from inventory to technician activation - to create a seamless experience for all clients**What You'll Need**- Strong ability to convey empathy and the ability to connect with clients on a professional level.- Strong verbal and written communication (English), and technical fluency- Extreme attention to detail and ability to obtain client information concisely, and in line with policies and procedures- Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions- The innate ability to listen and assess client needs and information they're sharing- Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work- Comfort working in a startup environment and being part of creating processes and workflows, as well as assisting in any changes as the business scalesThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Electrik Pros is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.**Job Types**: Full-time, PermanentPay: $20,000.00 - $25,000.00 per month
