Lo sentimos, la oferta no está disponible,
pero puedes realizar una nueva búsqueda o explorar ofertas similares:

Jefe De Almacen De Acero

**Por expansión solicitamos JEFE DE ALMACEN en APODACA** **$12,840 mensuales + Bono por tonelada facturada + Bono por producción de castillo + Bono por Limp...


Desde Integra Vjlblp - México

Publicado 14 days ago

Jefe De Operadora Logística

Solicito Jefe de Operadora Logística Actividades: Cumplimiento de programa de fleteo Programa de mantenimiento de unidades Cierre y liquidación de viajes co...


Desde Distribuidora Abhez - México

Publicado 14 days ago

Encargado De Almacén

Encargado de Almacén Importante empresa de logística y almacenaje solicita: _Encargado de Almacén_ **Requisitos**: - Bachillerato concluido - Experiência:...


Desde Skuadra Consultores Y Asociados Sa De Cv - México

Publicado 14 days ago

Encargado De Sucursales

Interventas - Express! Ven y forma parte de nuestro equipo en el area de ventas! Si tienes gusto por las ventas, te gusta estar en sucursal, atención al pu...


Desde Grupo Interventas Sa De Cv - México

Publicado 14 days ago

Customer Experience Workforce Operations Process

Customer Experience Workforce Operations Process
Empresa:

Maryruth'S


Lugar:

México

Detalles de la oferta

**Job Title: WFO Process Lead**

**Role Overview**

As the WFO Process Lead, you will be responsible for bridging the gap between workforce operations and customer support systems, ensuring seamless coordination and optimal performance. This role encompasses emergency response planning, customer experience enhancement, technology integration, training and development, and workforce optimization. The compensation range is $9-11 USD/hour. This is a non-exempt, hourly, full-time (40h/week) role.

**Key Responsibilities**
- Ensure constant tracking and analysis of the automated self-service system's performance for ongoing optimization and alignment with desired outcomes.
- Create, review, update, implement, and train CSRs on tech-related SOPs. Ensure alignment with evolving tech advancements for standardized customer service operations.
- Develop and maintain contingency plans for workforce disruptions, technical outages, etc.
- Monitor and track the resolution progress of each support ticket, ensuring timely and effective solutions.
- Analyze customer feedback to identify recurring issues and assess response times for continuous improvements.
- Act as the primary point of contact for technical issues within the customer service team.
- Collaborate with IT teams to integrate new digital solutions, ensuring compatibility with existing systems.
- Provide ongoing education on operational best practices, emergency response protocols, and customer service excellence.
- Lead continuous improvement projects to optimize operational processes and enhance customer support capabilities.
- Monitor real-time data to identify and address immediate staffing needs for efficient resource allocation.

**Qualifications**
- Bachelor's degree in computer information sciences (CIS), Programming, Computer Software Engineering, Computer Engineering Technologies, OR equivalent demonstrated work experience (preferred).
- Strong analytical and problem-solving skills with the ability to interpret data and derive actionable insights.
- Hands-on experience with customer relationship management (CRM) systems, workforce management tools, and analytics software.
- Proven ability to collaborate effectively with cross-functional teams.
- Track record in operations management or customer support coordination.
- Customer-focused orientation with a deep understanding of customer service principles.
- Excellent organizational skills, prioritization abilities, and exceptional written and verbal communication skills.

**Physical Requirements**

Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This role involves sitting most of the time but may also involve moving for brief periods.

**Benefits Summary**
- Competitive compensation, commensurate with experience.
- Sick time.
- Paid company holidays.
- Flexible vacation.
- Employee and immediate-family discounts on all products (upon 60 & 90 days of employment).

**The Culture at MaryRuth**

We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are primarily an E-commerce, health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone.

We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth celebrates inclusion and is committed to equal opportunity employment.


Fuente: Whatjobs_Ppc

Requisitos

Customer Experience Workforce Operations Process
Empresa:

Maryruth'S


Lugar:

México

Built at: 2024-09-09T03:57:13.619Z