Customer Happiness Associate - Mx / Talent Pool Mexico

Customer Happiness Associate - MX / Talent PoolMexicoClara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.We are looking for a Customer Happiness Associate who will:Have experience in Fintech companies.Help solve escalated issues through different channels.Troubleshoot, investigate, and create detailed notes in the admin system.Provide follow-up calls to customers to troubleshoot issues as necessary.Create opportunities and options for customers interested in canceling or returning orders.Have 2+ years working as a Customer Success Agent / Customer Representative.Possess English professional proficiency (preferred).Be patient, pay attention to detail, and be a great communicator.Propose ideas and solutions based on customers' claims.Have advanced skills in Office / Google Drive.Have advanced skills in CSS e.G., Zendesk or similar.Have intermediate skills in CRM e.G., Hubspot or similar.Demonstrate a high level of quality and excellence in service, with a strong focus on understanding customer needs and resolving issues with the highest levels of quality.Be a multitasker, able to handle several tickets at the same time.We valueClarity - Open and direct communication.Simplicity - Pare things down to the essential.Ownership - We're all owners and act like it.Pride - Make quality products we're proud of.Inclusivity - Every voice counts; we value each other forour shared mission and contributions.We offerCompetitive salary & a robust stock ownership plan.A set of benefits that are adaptable to your needs & way of life.Opportunities for growth in a fast-paced environment.A chance to shape B2B payments in Latin America and increase the region's economic competitiveness.#J-18808-Ljbffr