About the role As Customer Lead, Latam, you will be responsible for building and managing relationships with some of Quorso's highest profile customers in Latin America. Your engagement will largely be with retailers' Store Operations teams.
You will interact on a daily basis with our customers, from CXOs and other executives to Store Managers to both build relationships but also match their needs and use cases to the capabilities of our product.
The initial engagementwill be rolling out the technology at one of Mexico's largest retailers, who is our anchor customer in the region
This is a hands-on and multi-skilled role: part entrepreneur, part trusted customer thought-partner, part account manager, part project manager.
You will report to the Global Head of Customer, and work closely with other members of the Customer and Sales teams.
About Quorso Quorso is one of Retail's most exciting tech startups. Our copilot translates terabytes of data into smart, personalised daily work for 40,000 Store/Area Managers, overseeing over $150 billion of sales.
Quorso is working with many of the largest retailers in North America and Europe, and is expanding into Latin America.
Your responsibilities Networking, meeting and building relationships with prospective clients
Building trusted relationships with our customer leads and executive sponsors
Scoping and problem solving use cases with customers
Overseeing and project managing data implementations at our new enterprise customers
Managing deployment of our application across large enterprises
Analyzing and driving customers' engagement and success
Delivering business insights (and possibly consulting) to customers
Collecting customer and user feedback, and identifying new use cases and features for Quorso
Gathering customer references and case studies
Issue handling and timely escalation when appropriate
Organic growth of customer accounts (license renewals and expansion)
Building your, and Quorso's, presence, e.g., via regular social media engagement
Your experience A successful candidate will likely combine experience from two areas:
Retail Operations, or a related area of retail at a top tier retailer
Consulting at a major firm, where you implemented technology or change programs at retailers
It's the type of role where you'll need to have the ability to converse and have presence with senior client stakeholders, but also reach down and get your hands dirty (we are a lean team).
You will need to be highly emotionally astute and have the ability to both lead, align and focus all types of people (both internal and external) around common goals and timelines.
The role will be based in Mexico (although a remote US role with monthly travel could also work). We operate a largely remote-first culture currently, but with occasional travel required to meet colleagues and customers.
Is this you? 5+ years experience in retail operations or retail consulting
A highly driven and self-starting individual with a strong sense of urgency
Self-directed and resourceful with a strong predisposition to delivery
Able to multi-task and manage a parallel set of implementations and clients
Able to develop a big-picture plan and also execute meticulously against it
Creative and analytical with strong business acumen
An excellent written and oral communicator
An innate ability to work with types of different people
An effective leader
Humble and to the point
Entrepreneurial in outlook
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