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**Customer Life-cycle Management Manager Sr.****Role purpose**Design and implement the strategy for linking customers to the bank through the understanding of their financial needs and market opportunities.
**Principal Accountabilities and Responsibilities**- Identify customer engagement opportunities based on analysis by segment and customer group and through three major stages: 1) Onboarding, 2) Portfolio Management, 3) Retention.- Establish the levers and improvement procedures to make the client portfolio profitable by life cycle stage, in coordination with multidisciplinary areas (Products, Channels, support and control areas, for example).- Design and direct the efforts of Analysis teams for a better understanding of business opportunities by customer group.- Coordinate the implementation of customer portfolio profitability strategies, based on analytical foundations, through different customer contact channels (ATM, Branches, Call Center, for example).- Design and implement the "Lead Management" strategy in sync with Product, Segment, Channel and CRM teams, based on the three main stages of the Customer Life Cycle (Onboarding, Portfolio Management and Retention).- Participate in various regional and global forums to understand and share best practices related to customer lifecycle management.- Build the strategic product penetration plan for the portfolio of active clients in line with the needs of each business.Requirements**Functional Knowledge**- Minimum work experience: 3 years generating strategies for consumer banking clients.- Mastery of the different consumer banking financial products and services.- High negotiation and leadership skills with high performance teams.- High ability to manage stress and conflicts.- Advanced English.- High ability to analyze the behavior of client portfolios.- Management and teamwork.- 100% focus on the profitability of the different businesses.We offer direct hiring by the bank, base salary,performance bonus, holiday bonus, life insurance, major medical expenses insurance, credits, discounts on bank products, active participation in sustainability/social responsibility programs, discounts in more than 9,000 establishments and a career plan according to your aspirations.At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.HSBC employees act by showing integrity with courage, standing firm in what is right.
We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights