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Our position- **_Customer Logistics Manager _**:- _Location: Mexico City _- _Job type: Full time _2.
About the job**Main responsibilities**:- The Customer Logistics Manager is responsible for guaranteeing an adequate execution of the processes of Collaboration with the client, and Customer Service, with the purpose that the product is in the right place in the supply chain, and in the correct dispersion in the client and its points of sale, through a correct management of resources, decision making, replenishment based on market demand and use, administration and implementation of technological tools in the company and/or clients; according to agreed SLAwith customers and global, regional and local policies and SOPs and look for improvements and automation of these processes.
Foster communication across functions in order to improve service levels and customer satisfaction and reduce operational costs and inefficiencies _- Supervision of the Demand to Cash and Reverse Logistic processes- Implementation of improvements- Centralize the relationship with customers for Demand To Cash process- Make sure the SLAs (Service Level Agreements) agreed with the customers are being accomplished and updated in the system when applicable- Ensure all master data changes and deviations detected during the Demand to Cash processes are communicated and corrected by the accountable area or the customer when needed, also reflected in the KPI - When applicable.- Ensure clear and timely communication between functional areas involved in the Demand to Cash and Reverse Logistic processes to make action plans for eliminating the losses- Ensure Customer performance culture: Analyze Operational Service KPI through Loss Tree Analysis (e.G.
Fill Rate, On Time, Order Cycle Time, OTIF, Customer Complaints, Returns and Refusals, Sell In Variation) on a periodical basis and ensure the execution of action plans to solve issues- Visit Customers: together with Customer Collaboration Team, in order to review customer satisfaction levels and analyze improvement opportunities to then generate joint action plans.- Meet Customers: Ensure periodic Customer visits and follow-up meetings in order to review Customer's satisfaction levels and analyze improvement opportunities to then generate joint action plans- Respect and practice rigorously Quality, HSE, Pharmacovigilance, Compliance, Regulatory Affairs and Internal Control SOP and policies in all activities, identifying and correcting risky behaviors and communicating immediately any potential risk situation- Ensure proper coaching and feedback to the team members, fostering training on soft and hard skills and new knowledge, and evaluating staff performance