.At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together!What We Do…We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we're the world's leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder's technology every year.About the Customer Onboarding DirectorWe are searching for a strategic and results-oriented Director of Customer Success to lead our geographically dispersed customer success team. In this role, you will be responsible for developing and executing a world-class customer success strategy that maximizes customer lifetime value, and minimizes churn.What you have... (MUST have requirements)Extensive experience in customer success or a related fieldExperience managing manager with dotted linesProven track record of building and leading high-performing customer success teams.Deep understanding of customer success metrics and best practices.Experience leading and motivating geographically dispersed teams across different time zones.Proven ability to coach and mentor customer success managers.Deep expertise in Salesforce and other relevant customer success softwareBonus points for:Experience working in a SaaS (Software-as-a-Service) company.Experience in the travel industry.What you'll do...Lead and manage a customer success team across multiple time zones, fostering a collaborative and high-performing environment.Define and drive achievement of key performance indicators (KPIs) for customer success, including customer satisfaction, retention, and revenue retention.Coach and mentor customer success managers, empowering them to deliver exceptional customer experiences.Act as the Subject Matter Expert (SME) for churn and retention within the business, providing insights and recommendations to prevent customer churn.Utilize Salesforce effectively to manage customer data, track progress, and generate reports.Location:Mexico City or surroundings