.Customer Operations ManagerLocation: Tlaquepaque, Jalisco, MexicoTime Type: Full timePosted On: Posted 2 Days AgoApplication Deadline: November 5, 2024Job Requisition ID: 3142077Job Summary:Lead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams.Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations.Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.Effectively manage all orders in backlog to enable market share and quarter-end business requirements.Ensure operational excellence to help enable HP revenue goals, and drive actions to meet operational and TCE metrics.Manage and drive actions to deliver KPI's and metric requirements (i.E.: OTD, SNI, backlog, TCE).Manage a team of individual contributors by monitoring and/or setting performance goals and objectives. Work closely with the team to set priorities; motivate, coach, and foster creativity within teams.Continuous collaboration with E2E supply chain teams, US Category, Sales, Sales Ops, and 3PL's.Set strategies within area of responsibility and identify process improvement areas.Consult with business leaders to guide and influence strategic decision-making.Collaborate with multiple stakeholders to maintain successful operations, addressing any roadblocks or challenges.Requires strategic thinking with the ability to transform processes, tools, and people, supporting a digitally enabled team and developing supply chain skills.Drive continuous improvement and E2E process management.Participate in hiring, setting and monitoring of annual performance plans, coaching, and career development; ensure that the proper tools are in place to support the team and the processes.Ensure audit and regulatory compliance.Education and Experience Required:First level university degree or equivalent experience; advanced university degree preferred.5+ years of experience in a supply chain function, Order Fulfillment and Customer Facing.2-4 years of people management experience.Knowledge and Skills:Excellent understanding of North America E2E supply chain and customer operations business and strategy.Excellent analytical thinking, analysis, data modeling, and problem-solving skills.Advanced leadership skills, including coaching, team-building, conflict resolution, and management.Excellent verbal and written executive communication, presentation, and influencing skills.Superior business acumen, technical knowledge of multiple business units, and extensive supply chain knowledge.Good facilitation and influencing skills and experience.Strategic thinking, ability to address business issues and solutions.Advanced multi-tasking and prioritization skills.Advanced communication skills catered to a wide variety of audiences