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**Job Summary****Description**Lead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams- Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations.- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.- Effectively manage all orders in backlog to enable Market share and Quarter end business requirements.- Ensure operational excellence to help enable HP revenue goals, and drive actions to meet operational and TCE metrics.- Manage and drive actions to deliver KPI's and metric requirements (i.E.
: OTD, SNI, backlog, TCE)- Manages a team of individual contributors by monitoring and/or setting performance goals and objectives.
Works closely team to set priorities; motivates, coaches, andfosters creativity within teams.- Continuous collaboration with E2E supply chain teams, US Category, Sales, Sales Ops, and 3PL's- Sets strategies within area of responsibility and identifies process improvement areas- Consults with business leaders to guide and influence strategic decision-making.- Collaborates with multiple stakeholders to maintain successful operations, addressing any roadblocks or challenges.- Requires strategic thinking with the ability to transform processes, tools and people, supporting a digitally enabled team and developing supply chain skills- Drive continuous improvement and e2e process management.- Participates in hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the propertools are in place to support the team and the processes.- Ensure audit and regulatory compliance.
**_ Education and Experience Required: _**- First level university degree or equivalent experience; advanced university degree preferred- 5+ years of experience in a supply chain function, Order Fulfilment and Customer Facing- 2-4 years of people management experience**_ Knowledge and Skills: _**- Excellent understanding of North America E2E supply chain and customer operations business and strategy- Excellent analytical thinking, analysis, data modeling, and problem-solving skills- Advanced leadership skills, including coaching, team- building, conflict resolution, and management- Excellent verbal and written executive communication, presentation and influencing skills- Superior business acumen, technical knowledge of multiple business units, and extensive supply chain knowledge- Good facilitation and influencing skills and experience.- Strategic thinking, ability to address business issue and solutions.- Advanced multi-tasking and prioritization skills- Advanced communication skills catered to a wide variety of audiences.
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