.Current job opportunities are posted here as they become available.Environment: Hybrid (4 days in office; 1 remote)Work Schedule:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.As a Customer Operations Representative, working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more.The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.How You Make a Difference Everyday:Oversee and manage operational workflow for designated accounts, providing exceptional customer serviceIdentify, investigate, and correct unique customer problems and order delaysSchedule freight pick-up and delivery appointmentsPrecise data entry work which includes building orders in Redwood's proprietary TMSProvide freight status updates to shippers, receivers, customers, and internal partiesCommunicate relevant updates to customer and/or internal carrier account teams as neededVerify all freight charges, and resolve all accounting discrepancies prior to final invoicingProactively generate and process appropriate paperwork for orders, maintaining a strong attention to detailEfficient and effective problem-solving related to customer shipments.You've Got This?Clear and effective communication/interpersonal skillsAbility to change focus quickly due to demands of market conditions and/or company needsExceptional attention to detailStrong critical thinking skillsWhat We Offer:Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you – Major Medical30 days "Aguinaldo" Christmas bonus or prorated percentage your first yearVacation time starting at 12 days
