.Customer Operations Specialist Apply Location: Mexico City, Distrito Federal, Mexico Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: 1177727 This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company's clients. Effectively manages client's expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development. This customer delivery position will manage and execute all the tasks required for the solution fulfilment for standard, partner connection, programmatic accounts supported by the Solution Design. The Customer Operations Specialist (COS) requires a solid understanding of the Customer Solution for Programmatic Accounts and will be responsible for the programmatic document process, partnering with Sales and the Customer Relationship Manager and engaging credit, CAS or CRM as needed. The COS follows established guidelines and policies and provides input for process improvements, escalating to the Customer Relationship Manager any changes required to the existing Solution Design. How you'll make your mark: Responsible for programmatic document process Manage and execute all the tasks required for the solution fulfilment for standard, partner connection, programmatic accounts supported by a Solution Design Solid understanding of Customer Solution for standard, programmatic accounts Escalate to Customer Relationship Manager any changes required to the existing Solution Design Can apply subject matter knowledge and expertise to solve common business issues
