.Provides DL&IL supervision to subordinate mgrs&ee's performing diverse roles within large sites. This includes establishing 3-5 year plans/objectives,& developing policies for the function/unit. Accountable for projects/programs on a multi-functional,national/reg.Basis. Work is guided by broad site objectives&corp.Policy. Work requires developing solutions,precedents,&/or policies. Receives assignments in the form of objectives&sets goals to achieve objectives. Establishes long-term plans/objectives&recommends changes to policies. Develops dept budgets&goals. Erroneous decisions or failure to achieve goals results in critical delay in schedules &/or unit operation&may also have a company-wide affect. Provides direct supervision to others,or indirect through subordinate supervisors,& coordinates the activities of a section or dept with responsibility for results in terms of costs,methods,& ee's. Reviews ee's' performance&recommends ee compensation; Coaches for improved performance&disciplines as necessary. Provides final approval for subordinate mgrs'/supervisors' salary&performance recommendations. Builds cross-func.Relationships where persuasive skills,negotiation skills,& considerable tact are required to gain support. Interacts regularly with senior mgt or exec levels on matters concerning several func.Areas,divisions &/or customers. Maintains positive relationships with key customers,suppliers,etc.,who have a significant impact on the success of the organization.Performs tasks such as,but not limited to,the following:Acts as the primary interface between the cust.&the company for managing specific programs to achieve planned revenue&profits for smaller cust.Accounts. Works as a member of teams responsible for day-to-day activities of cust.Accounts to ensure that product deliveries are on time&that projects/programs are on schedule. Projects/programs include:MRP volumes&commitments,new product devel.Support,manuf.Readiness reviews&contract execution. Coordinates&hosts regular program tracking meetings with the cust.&internal account team members to ensure ongoing communication&up-to-date progress/status reporting occurs. With guidance from more experienced team members,manages current&planned programs to achieve planned revenue. Develops plans to meet commitments&schedules for customers. Develops action plans to correct out-of-plan conditions. Communicates frequently with cust.To help ensure satisfaction with the company&the products. Solicits performance feedback&communicates information to internal teams&dept's. Prepares,distributes&analyzes cust.Surveys&self-assessments. Receives&resolves cust.Issues&complaints. Acts as a cust.Advocate to drive prioritization of projects&responses to problems/issues. Manages cust.Account profitability