.Performs tasks such as, but not limited to, the following:- Manage programs to achieve planned revenue & profits for large & complex customer accounts.- Supports account planning, strategy development & sales. Works with sales, business development, finance & customer to understand customer needs & develop proposals to meet those needs & helps develop long-term agreements on processes, charges, etc.- Plays a key role in developing account sales strategies, & in this capacity, works directly with sales & marketing to implement with the customer.- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.- Works as a member of & leads cross-functional teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule.- Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution.- Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.- Manages current & planned programs to achieve planned revenue.- Develops plans to meet commitments & schedules for customers. Develops action plans to correct out-of-plan conditions.- Manages customer account profitability. Provides forecasting & planning & monitoring of efficiency & execution of account strategies.- Participates heavily in the pricing/bid preparation process & contract development & mgt. Works with cost engineering, finance & SCM staff to coordinate efforts to analyze costs & price variances.- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.- Communicates frequently with customers to help ensure satisfaction with the company & the products.- Solicits performance feedback & communicates information to internal teams and departments.- Prepares, distributes & analyzes customer surveys & self-assessments.- Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.- Provides performance reporting & analysis for monthly Operations Reviews & quarterly Customer Performance Reviews.- Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.- Analyzes performance relative to targets. Develops & implements plans to address problem areas.**Knowledge/Skills/Competencies**:- In-depth knowledge and has advanced expertise of the manufacturing process, schedules and scheduling requirements, and SCM.- In-depth knowledge of the business issues associated with Celestica service offerings