Company DescriptionBosch Rexroth is one of the world's leading providers of drive and control technologies.
Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with the local experience and the appropriate know-how from more than 30 industries and all drive and control technologies.
Our associates take on their customers' challenges with passion and persistence until the right solution is found.
This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation.
As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries.
You'll find our drive and control technology in a wide variety of applications: From excavators and tractors to CNC woodworking and metal-cutting machines.
You'll find us in automotive factories, packaging systems for the food industry, medical devices and laboratories.
Job DescriptionThe Claim Management Engineer's main task is to provide customer support regarding technical issues with products supplied by our company.
Responsibilities include:
Supporting Quality claims and their processes.Troubleshooting and diagnosing problems via phone, researching resolutions, applying methods, and running tests to ensure that specific issues have been resolved.Coordinating multidisciplinary teams and responding to audits related to customer claims from third parties.Checking all parts for containment in all locations and ensuring communication with customers regarding containment activities and product identification.Ensuring proper follow-up on shop floor containment activities to protect the customer (not responsible for tasks on the shop floor).Ensuring all phases of 8D's or problem-solving processes are respected.Providing feedback to customers related to the activities from 8D's.Tracking the 8D's in the master list and ensuring that timelines are met.Providing answers to customers through portals or via email.Auditing the corrective actions proposed by the multidisciplinary team on the floor.Ensuring compliance with processes and quality policies.Supporting activities to obtain and maintain Quality certifications ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.Participating in third-party certification audits, customer audits, and timely corrective action responses.Working with all departments to ensure adherence to the quality system and closure of non-conformities (NCs).Continuously working to establish and improve the internal quality system (procedures, work instructions, forms, etc.
).Leading and participating in workshops to improve the quality system.Participating in the definition of key quality indicators and following up on KPIs for continuous improvement of processes.QualificationsEducation: Industrial, Mechanical, Mechatronics or Similar.
Experience: Minimum experience of 2 years.
Desired: Green Belt training.
Core Tools (APQP, PPAP process, MSA, SPC, PFMEA, control plan).
Problem-solving, 8D's, QRQC.
Technical skills, mechanical skills, and organizational skills are essential.
Additional InformationBOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives. Bosch is constantly expanding its international presence, as we believe cultural diversity is one of our greatest strengths.
We continuously promote the growth of our more than 17,000 associates, who develop their full potential in one of the highest quality companies in technology.
We value the balance between personal and work life as a key tool to improve creativity and productivity.
Get to know more about how we work at Bosch and our new open positions on our social networks.
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