DescriptionMolex brings together innovation and technology to deliver electronic solutions to customers worldwide offering a full suite of solutions and services for many markets, including data communications, consumer electronics, industrial, automotive, commercial vehicle and medical. We are looking for a Customer Quality Engineer for site in El Salto, JAL.What You Will Do In Your RoleSupport customer(s) and representatives when conducting Quality system or process audits to agreed-upon standard by:Defining how the Molex Quality Management System (QMS) works in tandem with customer quality plansDemonstrating/providing internal documentation and data as proof of complianceAbility to convey process to recognized automotive industry standardsBeing adept in describing Molex internal business process including product release, process control/testing, non-compliant material management, document/data management and change review.Performing data analysis and providing monthly/ quarterly reporting.Lead audit teams to ensure that implementation, training, and go-live actions are meeting or have met the customer(s) expectations. Determine necessary quality improvement factors and activities.Initiate and drive problem-solving/8D activities internally or at customer sites regarding performance drop-off or product failure.Work with customersand Molex engineering/manufacturing/supply chain/ product teams to resolve problemsProduce or provide proof of compliance using Molex internal documentation or modification of such to provide clear evidence. Ensure systems are captured in business processes consistent with customer expectationsConduct regular quality review meetings with customers on quality planning and implementation, product reliability, case closure time, and overall product experience with emphasis on assessing customer satisfaction levelsAnalyze and solve complex problems acting as a liaison between the customer and the internal teamsThe Experience You Will Bring**Requirements**:Experience as Customer Quality Engineer in automotive or electromechanical technology businessExperience with Quality Management Systems such as Lean, Six Sigma, etc.Experience using tools to identify root cause (8D, DMAIC, 5 Whys, etc.)Experience with Excel (charts, graph, V lookup, pivot tables) and creating presentations in Power PointWhat Will Put You AheadFamiliar with ISO9001Familiar with ISO/TS16949 or VDA or equivalent standardsSustainment or implementation of a Quality Management SystemExperience in the implementation of core tools including APQP, PPAP, SPC, MSA, FMEA, and development of control plansBachelor's DegreeAmerican Society of Quality (ASQ) certificationExperience using SAP or similarThis role is eligible for relocation bonus/support