As a CUSTOMER QUALITY ENGINEER, you will be responsible and accountable for customer quality issues. You will be the link between Technical Lab, Sales & Manufacturing Operations; be a leader in Root Cause Analysis, ensuring response.
Contact for all type of customer claims from warranty and post warranty product claims between sales and operations.
You will report to a CQE Coordinator.
**Key Responsibilities**
- Facilitating and driving satisfactory resolution of Customer line issues ensuring all such items are correctly registered and tracked into the CAIR.
- Expert in problem solving and assists work teams in different areas (manufacturing, process engineering, technical laboratory, warehouses, planning) being facilitator for external and internal nonconformities, ensuring identification of root cause and implementation of permanent corrective actions (avoid re-peats)
- Establish working relationships with customers and provide accurate, appropriate, and timely solution to customer problems or requests.
- Work with the Account Manager(s) to ensure Customer(s) Specific Requirements are understood and deployed within the organization by conducting regular internal auditing. Create plans and strategies to reduce the main gaps that affect affect customer satisfaction.
- Lead quality improvement activities to reduce the customer complaint rate to meet customer satisfaction in term of product quality and delivery. Perform crater survey and best practices implementation
- Improve the Quality of the whole company, production process and risk management. Update quality documents (FMEA, Control Plan) based on the results of the RCA
- Respond to non-conformities through customer portals together with the Coordination of Quality Management Systems, according with customer specific times and formats.
**Qualifications**
- Bachelor's degree in chemistry, Biochemistry, or Engineering required - Preferred.
- +3 years' experience in Customer Management for Automotive, Industrial or Packaging - Preferred
- Core Tools
- Internal Auditor
- Advanced English
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are "One PPG" to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)**
Benefits will be discussed with you by your recruiter during the hiring process.
