**A Career at HARMAN**:
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.
Innovation, inclusivity and teamwork are a part of our DNA.
When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
**A Career at HARMAN**
We are ONE HARMAN.
We are greater than the sum of our divisions or brands.
We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between.
We work hard.
We create useful, playful, beautiful things.
We strive for excellence and we aim to win as a team.
No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change-orientation, collaboration, judgment and a results-driven mindset.
At HARMAN, we expect brilliance.
You can expect a career full of brilliant possibilities.
**Position Summary**:
Manage and ensure corrective and preventive actions are implemented for the Customer's complaints.
Responsible for improving the overall quality performance of the product we deliver to our customers.
Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 and ESDS 20.20 as well as customer specific requirements.
**Supervisory Responsibilities**:
- Quality Inspector
- Quality Technician
- As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications).
**Responsibilities**:
- Root cause analysis and implementation of corrective action for 0KM concerns (mass production).
- Responsible for maintaining and continual improvement activities to enhance the quality system.
- Manage containment actions for 0Km concerns (including customer sorting).
- Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
- Support the Quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system.
- Preparation of QA reports.
- Development of Control Plans and ensure handover for Control Plan maintenance.
- PPAP submission process and approval.
- Other activities as required by the Sr.
Customer Quality Engineer.
**Basic Qualifications**:
- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence
- BS Technical Engineering Degree.
- 1 year of prior experience as Q.A.
Engineer and 2 years of prior experience in industrial product manufacturing environment.
- English 90%.
**Preferred Qualifications**:
- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Communication Skills (Oral and Written).
- Able to plan and organize.
- Social and group skills.
- Initiative.
- Analytical.
- Problem solving skills.
- Knowledge of Quality Systems (IATF 16949, ISO 9001).
- Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP,etc.).
- Control Plan knowledge.
- PPAP knowledge.
- MSA Measument System analisis.
- Statistical Process Control (SPC).
- 8D's.
- 5 Why's.
- VDA.
- Automotive Customer portals experience.